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Competencies
Demonstrated experience with Sabre.
Demonstrated experience with Customer Communication.
Demonstrated experience with Amadeus.
Demonstrated experience with Sabre.
Demonstrated experience with Farelogix.
Education
Languages
Experience
Customer service representative
Specialized support for LATAM Airlines, assisting customers with itinerary changes, compensations, and policy-related inquiries such as cancellations, rescheduling, and claims., Handled case follow-ups, internal requests, and customer communication through email and ticketing systems., Proficient in Sabre software.
Customer service representative
Handled customer service operations for Etraveli and affiliated platforms such as Booking.com, Mytrip, and GoToGate, focusing on reservation management and post-sale support., Provided solutions to claims, complaints, and complex itinerary issues through email correspondence and ticketing systems., Regularly worked with tools such as Amadeus, Sabre, Farelogix, and IAG to resolve cases efficiently.
Content review analyst
Performed content moderation duties, reviewing user-generated material to ensure compliance with community and platform standards., Responsibilities included case analysis, internal documentation, and decision-making using support tools and ticketing systems., Emphasized accuracy, confidentiality, and consistent handling of flagged content through back-end processes.