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Competencies
Demonstrated experience with Salesforce.
Demonstrated experience with Excel.
Demonstrated experience with B2B.
Demonstrated experience with B2C.
Education
Languages
Experience
Customer service representative
Solved customer issues., Technical support team leader., Retention to customers., Provided solutions in timely manner.
CARRIER SALES REPRESENTATIVE
Booking loads., Negotiation with the carrier to make good profit out of it., Cold Calling to potential customers., Checking rate's contract., Billing for payment process., Organizing and improving a sales pitch, Following up on loads booked in advance
TEAM LEAD - CARRIER SET UP AND MANAGEMENT
Following the onboarding process in the system for new and old carriers., Client relationship management., Handling communication with the carriers., Grown the onboarding board for loads., Trained and managed every new hire on the team., Made the team grow from 2 to 10 people., Provided feedback and problem solving., Budget Management., Setting carriers for payments.
LOGISTICS PLANNER TEAM LEAD
Grown the team from 1 to 8 people., Grown the profit on a big scale., Onboarding new customers and performed retention., Feedback and problem solving., Handled and managing 15 to 20 accounts., Reporting account updates., Data Management., Cost Analysis, DOT Regulations.