This is my profileContact via CazVidAndy
Customer Service & Technical Support Specialist with diverse experience in healthcare, tech, and hospitality
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Competencies
Exceptional ability to assist clients, troubleshoot issues, and ensure positive customer experiences.
Skilled in diagnosing and resolving network and equipment issues across multiple industries.
Proficient in bilingual communication, ensuring clear and effective interactions in diverse settings.
Experienced in managing calendars, case files, and scheduling to optimize workflow and compliance.
Education
Languages
Summary
Dedicated professional with extensive background in customer support, technical troubleshooting, and administrative tasks across healthcare, tech, and hospitality sectors. Skilled in communication, problem-solving, and ensuring client satisfaction.
Key Achievements
- Streamlined appointment scheduling process, increasing efficiency at Care Connectors Medical Group
- Managed legal case files and client follow-ups, ensuring timely court submissions at My Traffic Tickets
- Resolved customer billing issues promptly, maintaining high customer satisfaction at Net Billing
- Provided technical support to retail stores and restaurants, reducing downtime and improving operations
- Delivered effective bilingual communication as an interpreter, facilitating smooth interactions across various sectors
Experience
Appointment setter
Calling members to initiate contact with potential leads via cold calling.. Offering the option to schedule their annual wellness visit with one of our nurse practitioners.. Scheduling the appointment for the member once they agreed.
Ticket submitter and Case manager
Assisting the lawyer duties, such as managing the lawyer's calendar.. Collecting the client's information.. Sending files to the court.. Following up with the client and the court.. Updating the client's file.. Redacting letters.
Billing representative
Providing customers with assistance whenever they had issues with their memberships.. Providing refunds whenever they didn't recognize a charge.. Cancelling memberships whenever they requested it.
Tech support agent
Providing technical support to the stores that contracted our services.. Monitoring the stores to ensure everything was properly running.. Providing assistance to the store by working on their network or on the equipment that would stop working.
Tech Support
Providing technical support to the restaurants that contracted our services.. Assisting whenever their network or equipment were not working properly.. Assisting with modifications to their menu and providing billing assistance.
Interpreter
Providing English speaking callers with assistance whenever they had a Spanish speaking customer.. Handling calls from various companies including banks, social workers, hospitals, and police stations.
Customer Service Representative
Providing technical support assistance to customers having issues with their network services.. Troubleshooting equipment and scheduling technician appointments if necessary.
Sales Representative
Selling hotel reservations and vacation packages to callers.