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Andy
Customer Servise Representative
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Competencies
Applied advanced data analysis techniques to extract insights from large datasets.
Utilized SQL for querying databases, generating reports, and managing data integrity.
Built automated dashboards and macros to streamline reporting tasks.
Created visualizations using tools like Tableau to communicate insights effectively.
Used Python for data cleaning, analysis, and automation scripts.
Education
Summary
Dedicated data analyst with a strong background in financial data reporting, automation, and visualization.
Key Achievements
- Developed and maintained complex data models to support financial reporting processes.
- Automated data collection and cleaning procedures, reducing processing time by 30%.
- Collaborated with cross-functional teams to implement data solutions aligned with business needs.
Experience
Customer Servise Representative
Taken inbound calls, handling different systems, multitasking, Customer service, taking notes.
Account Bilingual Agent
Finances services, customer services inboud calls.
Customer Service Representative
Taken inbound calls, handling different systems, multitasking, Customer service, taking notes.
Technical Support Agent (Tier 1)
Taken inbound calls, Troubleshooting, multitasking, taking notes, knowlage about networks.
Quality Control Analyst
Make reports, Analizaing complaints, useing multiple systems, documentation processes.