Customer Service & Tech Support Professional | CazVid

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Aneudy Vargas

Santo Domingo, Nacional, Dominican Republic

Customer Service & Technical Support Specialist with 5+ years experience

  • Gained extensive experience in customer service, technical support, and documentation
  • Developed soft skills including de-escalation, problem-solving, and independent work
  • Adapted to new technologies and processes quickly, demonstrating flexibility
Customer Service
Advanced
Handled customer interactions including de-escalation and problem resolution in call center environments.
Technical Support
Intermediate
Provided troubleshooting and support for technical issues, maintaining documentation and process compliance.
Communication Skills
Advanced
Demonstrated ability to communicate effectively with customers and team members, uplifting customer experience.
Problem Solving
Intermediate
Utilized critical thinking to analyze and resolve customer issues efficiently.
Adaptability
Intermediate
Flexible to adapt to new technologies and processes while maintaining service quality.
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Technical support and customer service

∙ Possess a critical mindset for gathering, analyzing and processing essential information ∙ Plenty of experience innDocumentation and maintenancen∙ Flexibility to change/leverage with any new Technology or processn∙ Experienced in problem solving, troubleshooting and general supportn∙ Exceptional researching skillsn∙ Expert in prioritizing and resolving escalated user issuesn∙ Experienced in working independently under little supervision

Customer service

I have over 5 years of experience in the call center field. Including Customer service, tech support, interpreter among other projects.

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