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Aneudy
Technical support and customer service
Video resume
Technical support and customer service
∙ Possess a critical mindset for gathering, analyzing and processing essential information ∙ Plenty of experience innDocumentation and maintenancen∙ Flexibility to change/leverage with any new Technology or processn∙ Experienced in problem solving, troubleshooting and general supportn∙ Exceptional researching skillsn∙ Expert in prioritizing and resolving escalated user issuesn∙ Experienced in working independently under little supervision
Contact
Santo Domingo, Nacional, Dominican Republic
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer interactions including de-escalation and problem resolution in call center environments.
Technical SupportIntermediate
Provided troubleshooting and support for technical issues, maintaining documentation and process compliance.
Communication SkillsAdvanced
Demonstrated ability to communicate effectively with customers and team members, uplifting customer experience.
Problem SolvingIntermediate
Utilized critical thinking to analyze and resolve customer issues efficiently.
AdaptabilityIntermediate
Flexible to adapt to new technologies and processes while maintaining service quality.
Summary
Experienced in resolving customer issues, de-escalating situations, and supporting technical systems with over 5 years in call centers.
Key Achievements
- Gained extensive experience in customer service, technical support, and documentation
- Developed soft skills including de-escalation, problem-solving, and independent work
- Adapted to new technologies and processes quickly, demonstrating flexibility
Skills
Customer ServiceTechnical SupportCommunication SkillsProblem SolvingAdaptability
Published on CazVid - Jul 3, 2025