Demonstrated experience with Dynamic customer service professional.
Demonstrated experience with Problem-solving.
Demonstrated experience with Active listening.
Demonstrated experience with Product knowledge.
Afni Monterrey
Uber
Teleperformance Milenio
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Responded to customer requests for products, services, and company information., Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike., Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues., Developed strong product knowledge to provide informed recommendations based on individual customer needs., Assisted customers in navigating company website and improving overall user experience.
Global Telesourcing
High School Diploma
Law Degree
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Demonstrated experience with Call management.
