This is my profileContact via CazVidAngel
Customer Service Specialist with 4+ years of multi-industry experience
Contact
Competencies
Provided support and solutions to customer issues across technology and retail sectors.
Offered troubleshooting assistance for printers and computers, including software and hardware problems.
Effectively communicated with customers via phone, email, and chat to resolve inquiries and concerns.
Engaged customers in upselling and appointment scheduling to enhance service offerings.
Identified issues related to shipments and product malfunctions, providing technical and logistical solutions.
Education
Summary
Dedicated customer service agent with over four years of experience across technology, healthcare, and retail industries. Skilled in technical troubleshooting, multi-channel communication, and sales support.
Key Achievements
- Managed customer inquiries across multiple channels including calls, emails, and chats, ensuring timely resolutions.
- Handled technical support for HP printers and computers, troubleshooting software and hardware issues.
- Contributed to upselling and appointment setting in dental and fashion retail campaigns, improving customer engagement and sales.
Experience
Tech support and customer service agent
I was with the HP campaign Hewlett-Packard, I was doing customer service for purchases and deliveries and also I work with the tech area giving support to HP printers specifically with their cartridges malfunction or a software error., As well, computers and their software.
Customer service agent and upsales
I worked with Fashion Nova as a customer service representative I was doing Emails, Chats and inbound calls., Specifically with concerns about packages not being delivered or also wrong items received by customers, everything about refunds or replacements.
Customer service agent
I was working with Western dental specifically on appointments and upsales for dental screenings.
Customer service representative
I was working with Walmart customer service I developed myself pretty well on that campaign I was lucky to have experience handling similar calls that were related to missing packages, refunds requests and inquiries about different products.