Angel - Customer Service Specialist with 4+ years of multi-industry experience

Provided support and solutions to customer issues across technology and retail sectors.

Offered troubleshooting assistance for printers and computers, including software and hardware problems.

Effectively communicated with customers via phone, email, and chat to resolve inquiries and concerns.

Engaged customers in upselling and appointment scheduling to enhance service offerings.

I was with the HP campaign Hewlett-Packard, I was doing customer service for purchases and deliveries and also I work with the tech area giving support to HP printers specifically with their cartridges malfunction or a software error., As well, computers and their software.

I worked with Fashion Nova as a customer service representative I was doing Emails, Chats and inbound calls., Specifically with concerns about packages not being delivered or also wrong items received by customers, everything about refunds or replacements.

I was working with Western dental specifically on appointments and upsales for dental screenings.

I was working with Walmart customer service I developed myself pretty well on that campaign I was lucky to have experience handling similar calls that were related to missing packages, refunds requests and inquiries about different products.