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Ivan
Customer Service & Sales Specialist with 5+ years in Healthcare & Telecommunication
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Competencies
Provided support and managed customer interactions through phone, chat, and face-to-face contacts.
Performed cold calling, B2B sales, and sales team leadership in call center environments.
Handled patient registration, appointment scheduling, and documentation in healthcare settings.
Utilized computer systems for customer data management, help desk support, and process documentation.
Education
Languages
Summary
Experienced in healthcare support, telesales, and customer engagement with a focus on effective communication and team leadership.
Key Achievements
- Supported pediatric offices as a Phone Support/Registration Agent at Pediatric Associates.
- Led sales initiatives and built customer relationships as a Sales Representative at Global Telesourcing.
- Developed expertise in customer service, telesales, and appointment setting through varied roles.
Experience
Phone agent
Floor support/ Telephone agent for pediatric offices, Registration of new patients and appointments, Forms/prescriptions.
Call Center Agent
Sales agent., Sales experience for 3-4 years, highly motivated team leader.