Dedicated sales and customer service professional experienced in client interaction, escalation management, and technical support. Proven ability to handle complex customer issues and facilitate smooth onboarding processes.
Handled customer escalations efficiently at Voiceteam, resolving issues and maintaining client satisfaction.
Engaged with clients to answer queries, guide onboarding, and support their needs in sales roles.
Supported clients through the order placement process, ensuring clarity and accuracy.
Proficient in Windows, CRM systems, Blender, and general technical tools for customer support.
Voiceteam
Assisted clients with general insights., Helped with order placement and akin processes., Handled the customer escalated concerns for a team of 12 agents.
Data Vimenca
Interacted with existing and potential clients., Guided clients through the onboarding process and answered concerns.
Primary / Basic School Degree
Technical / Secondary School
Technical / English for Immersion Program (EIP)
Effectively communicated with clients and team members, ensuring clear information exchange.