Dedicated professional with over 3 years of experience in client service, sales, and administrative support. Skilled in CRM management, bilingual communication, and delivering exceptional customer experiences across diverse industries.
Skilled in handling diverse customer inquiries with empathy and efficiency, ensuring high satisfaction.
Proficient in managing schedules, emails, and administrative tasks for corporate and client needs.
Experienced in promoting services, exceeding targets, and developing persuasive communication strategies.
Capable of managing and optimizing client databases using tools like Salesforce, HubSpot, and spreadsheets.
Concentrix Nicaragua
Provided bilingual customer support for US and Canadian clients, resolving inquiries promptly and empathetically., Delivered administrative support: account management, database updates, and internal reporting., Coordinated scheduling and client follow-ups in CRM systems, improving team efficiency.
Adler Services
Handled calls and emails to promote telecommunication services to US clients., Consistently exceeded sales targets through persuasive and customer-focused strategies., Supported data management and customized proposal delivery for clients.
Lion’s Gate
Managed emails, databases, and schedules in English and Spanish for corporate clients., Prepared financing reports and executive presentations., Optimized prospect database quality, improving lead accuracy by 35%.
Bachelor’s Degree
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Fluent in English and Spanish, ensuring effective communication across diverse client and team interactions.
