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Bilingual Customer Support & Virtual Assistant with 3+ years in Client Services and Administration
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Competencies
Skilled in handling diverse customer inquiries with empathy and efficiency, ensuring high satisfaction.
Proficient in managing schedules, emails, and administrative tasks for corporate and client needs.
Experienced in promoting services, exceeding targets, and developing persuasive communication strategies.
Capable of managing and optimizing client databases using tools like Salesforce, HubSpot, and spreadsheets.
Fluent in English and Spanish, ensuring effective communication across diverse client and team interactions.
Education
Languages
Summary
Dedicated professional with over 3 years of experience in client service, sales, and administrative support. Skilled in CRM management, bilingual communication, and delivering exceptional customer experiences across diverse industries.
Key Achievements
- Consistently exceeded sales targets through persuasive communication and customer-focused strategies at Adler Services.
- Optimized lead database quality, significantly improving prospect targeting at Lion’s Gate.
- Provided bilingual customer support, resolving inquiries promptly and empathetically for US and Canadian clients at Concentrix Nicaragua.
Experience
Bilingual Customer Service & Virtual Support
Provided bilingual customer support for US and Canadian clients, resolving inquiries promptly and empathetically., Delivered administrative support: account management, database updates, and internal reporting., Coordinated scheduling and client follow-ups in CRM systems, improving team efficiency.
Telephonic Sales & Virtual Assistant
Handled calls and emails to promote telecommunication services to US clients., Consistently exceeded sales targets through persuasive and customer-focused strategies., Supported data management and customized proposal delivery for clients.
Bilingual Administrative & Sales Assistant
Managed emails, databases, and schedules in English and Spanish for corporate clients., Prepared financing reports and executive presentations., Optimized prospect database quality, improving lead accuracy by 35%.