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Angel
Project Manager with 10+ years in Construction, Customer Service & Logistics
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Competencies
Directed remodeling, construction, and logistics projects, ensuring timely delivery and client satisfaction.
Managed customer support departments, supervising service quality and devising strategies for improved client care.
Coordinated personnel, supplies, and project schedules for drilling projects nationwide and hardware/software installations.
Supervised customer service teams and managed communication between clients, staff, and vendors.
Education
Languages
Summary
Dynamic professional with extensive experience in managing construction, logistics, and customer service operations. Skilled in coordinating projects, supervising teams, and enhancing client satisfaction across diverse sectors.
Key Achievements
- Led remodeling and construction projects at Smart Construction, managing multiple stakeholder needs.
- Supervised customer service operations and developed new strategies at Direct Metal Buildings.
- Coordinated nationwide drilling logistics, overseeing personnel and supply distribution efficiently.
Experience
Project management
Logistics and Administrative., Follow up all ongoing projects of the Company., Customer service calls to check on satisfaction and progress of the projects., Project manager remodeling and construction projects.
Dispatcher-Project management
Dispatch Software and Hardware installs for Restaurants in New York –New Jersey Area., Follow up all ongoing projects of the Company., Customer service calls to check on satisfaction and progress of the projects., Coordinate installs and repairs dates with customer and employees.
Customer service manager
Coordinate the customer service department at Direct Metal Buildings., Supervise the correct customer approach and service., Develop new strategies to apply the correct customer care and problem solving.
Logistics Coordinator
Logistic coordinator for Drilling projects all over the country, Coordinate personnel movements and trips, in charge of supplies and distribution of all the project needs.
English Teacher - Customer service rep.
Implement a personalized education for students with unique needs to increase individual growth., Worked with teachers and administrators to evaluate and revise current and new programs, Developed a new program to include Phonetics and phonology to the teaching program., Created Lessons plans...
Customer service assistant manager
Customer service assistant manager –Banqueting Department, Handle more than 1000 guest on each event.