Angel - Product Manager with 5 years in SaaS and E-commerce

Overseeing all phases of product development, from conception to launch and iteration.

Applying Scrum and Kanban practices to enhance project delivery and team collaboration.

Conducting research to identify customer needs and inform product strategy.

Facilitating effective communication between teams, management, and clients.

Adapted to changing regulations, ensuring all enrollment procedures remained compliant with updated policies., Optimized digital enrollment platforms for ease of use, resulting in higher application completion rates., Fostered partnerships with local organizations to expand program reach, enhancing community engagement., Served as a liaison between students, academic advisors, and financial aid offices for seamless communication during the enrollment process.

Provided excellent customer service by addressing any concerns or special requests promptly and professionally., Verified order accuracy and quality ahead of service to maintain standards., Stored and handled goods correctly to maintain freshness and condition., Distributed food to team members with efficiency in high-volume environment.

Assisted customers in navigating company website and placing online orders, improving overall user experience., Contributed to sales growth by upselling products and services based on individual customer requirements., Addressed customer inquiries to ensure satisfaction and foster positive service experience.