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Customer Service Specialist with Multichannel Resolution Skills
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Competencies
Utilized Word, Excel, PowerPoint, and Outlook for reporting, documentation, and presentations.
Managed documents, spreadsheets, and scheduling using Drive, Docs, Sheets, and Calendar.
Handled inquiries and complaints effectively, ensuring clear communication and customer satisfaction.
Ensured operational processes adhered to standards and protocols through coordination and verification.
Elaborated detailed performance reports, managing data meticulously.
Education
Languages
Summary
Experienced in managing customer inquiries, coordinating operations, and preparing performance reports with a focus on high-quality service delivery.
Key Achievements
- Managed and resolved customer inquiries and complaints across digital channels, ensuring high satisfaction.
- Coordinated operational processes to meet service standards and quality control protocols.
- Prepared performance and follow-up reports with meticulous data management.
Experience
Especialista en servicio al cliente multifuncional
Gestionar y resolver las consultas y quejas de los clientes a través de múltiples canales digitales, garantizando la precisión y una alta satisfacción del cliente., Coordinar y verificar los procesos operativos, garantizando el cumplimiento de los estándares de servicio y los protocolos de control...