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Sales & Customer Service Professional with 7+ years in Automotive, Real Estate, and Advertising
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Competencies
Skilled in driving sales, managing customer relationships, and delivering exceptional service.
Experienced in supervising teams, improving performance, and managing escalations.
Proficient in using CRM tools to track customer interactions and sales activities.
Directed commercial productions and coordinated marketing campaigns for brand activations.
Education
Languages
Summary
Dynamic professional with over 7 years of expertise in sales, customer service, team leadership, and marketing production across automotive, real estate, and advertising sectors. Proven ability to drive results, manage teams, and execute impactful campaigns.
Key Achievements
- Consistently drove monthly sales and appointments through bilingual customer support at John Kamal Cars
- Led a customer service team at Movoto Real Estate, improving performance and handling escalations effectively
- Directed commercial ad production at Excell Ogilvy, coordinating campaigns for major clients like CLARO
Experience
Sales & Customer Service Representative
Provided bilingual sales and customer service support, driving monthly sales and appointments., Utilized Salesforce to manage customer relationships and ensure a seamless sales experience.
Customer Service Supervisor
Led a team of customer service representatives, handling escalations and improving team performance., Used HubSpot to track property showings, customer interactions, and sales.
Production Commercial Director
Directed the production of commercial ads, coordinating with staff and managing activations for CLARO (Mobile network company).
Sales & Inventory Supervisor
Managed sales operations and supervised inventory, purchasing, and staff at VRC Motoshop.