Professional profile
Demonstrated experience with Cash Handling & Reconciliation.
Demonstrated experience with Daily & Monthly Cash Balancing Reports.
Demonstrated experience with Customer Experience & Retention.
Demonstrated experience with Team Supervision & Training.
Demonstrated experience with POS Operations.
Leisure and Adventure
Processed high-volume cash, card, and digital wallet transactions accurately and efficiently during peak trading periods. Delivered friendly, professional customer service at the point of sale, resolving queries and building repeat custom. Balanced registers at the start and end of each shift, identifying and resolving discrepancies promptly. Operated POS systems, scanners, and card machines, troubleshooting minor technical issues as they arose. Processed returns, exchanges, and price adjustments in line with company policy. Maintained a clean, organised, and well-stocked checkout area to support a smooth customer flow. Supported stock checks and replenishment, flagging low-stock items to supervisors. Assisted with opening and closing procedures, including securing cash and equipment. Worked closely with colleagues during busy periods to keep queue times to a minimum
Leisure and Adventure
Supervise a team of multiple cashiers per shift, allocating registers and workload to match footfall. Recruit, train, and mentor new cashiers on POS systems, cash-handling procedures, and customer service standards. Build and manage weekly staff schedules, arranging cover for breaks, absences, and peak trading periods. Monitor individual and team performance, providing regular coaching and constructive feedback. Oversee daily cash register operations across all checkout points, ensuring adherence to company procedure. Perform till reconciliation at shift changeovers, investigating and resolving any variances immediately. Prepare daily and monthly cash balancing reports for submission to management and finance. Compile month-end cash-up reports, reconciling total cash, card, and other tender against sales records, and documenting shortages or overages. Authorise voids, refunds, discounts, and price overrides within delegated limits. Manage safe deposits and coordinate secure cash transport in line with security protocols. Ensure adequate float, change, and consumable supplies are available at every register. Handle escalated customer complaints and disputes, resolving issues professionally and promptly. Analyse daily and weekly cash flow trends to flag irregularities and identify process improvements. Support stock takes and inventory checks, liaising with the stock team on shortages and replenishment. Compile marketing and promotional performance reports and coordinate weekly marketing broadcasts to customers. Monitor for theft, fraud, and procedural errors as part of ongoing loss-prevention efforts. Enforce compliance with company policies on returns, discounts, and cash-handling security. Liaise with store management on staffing, promotions, stock, and daily operational reporting. Drive continuous reduction of cash discrepancies through improved staff training and process checks. Maintain a clean, organised, and fully stocked checkout area at all times
Bezizest Outsource for Albany
Managed end-to-end stock intake, storage, and bread distribution across the depot. Inspected incoming stock for freshness, hygiene, and quality before accepting deliveries. Coordinated daily delivery routes and driver schedules to ensure on-time distribution to customers. Oversaw fleet maintenance scheduling to minimise vehicle downtime and delivery delays. Compiled accurate daily and weekly stock, sales, and performance reports for management. Monitored stock rotation (FIFO) to minimise spoilage and reduce product losses. Investigated and resolved stock discrepancies between depot records and delivery counts. Maintained depot hygiene and housekeeping standards in line with food-safety requirements. Liaised with drivers, warehouse staff, and management to keep operations running smoothly. Assisted with staff scheduling and supervision at the depot
SHEQ Safety (Wonderkop Smelters)
Controlled and tracked inventory of mining tools, machinery parts, and safety equipment. Coordinated procurement of stock and consumables, liaising with suppliers on pricing and delivery. Ensured strict compliance with mine safety and SHEQ (Safety, Health, Environment & Quality) regulations. Compiled weekly and monthly safety and stock reports for site and area management. Ensured continuous availability of PPE (personal protective equipment) for site personnel. Supervised store personnel, allocating tasks and monitoring daily store operations. Conducted regular stock counts and audits, reconciling physical stock against system records. Maintained accurate goods-received and goods-issued records for audit purposes. Enforced safe storage and handling procedures for tools, equipment, and hazardous materials
Dr L.P. de Villiers
Managed patient check-ins and maintained a smooth, organised waiting-room flow. Scheduled and coordinated patient appointments, managing a busy daily diary. Provided general administrative support to the practice, including filing and correspondence. Processed patient payments and maintained accurate billing and medical records. Operated the switchboard, directing calls and taking detailed messages. Liaised with medical aid providers to confirm patient benefits and process claims. Maintained patient confidentiality in line with practice policy
Waltloo Meat & Chicken
Processed cash and card payments accurately at a high-volume till. Balanced registers daily and reported discrepancies to management. Promoted to Cashier Supervisor in recognition of reliability and strong performance. Trained and mentored new cashiers on till operations and customer service. Assisted with team leadership, covering shift supervision and staff scheduling. Supported stock control and pricing checks at the till point. Handled customer queries and complaints in a fast-paced retail environment
Malan Butchery
Processed sales transactions accurately and efficiently at the till. Assisted customers at the meat display, advising on cuts and pricing. Balanced the register at the end of each shift. Maintained a clean and presentable checkout and display area. Supported stock rotation and pricing updates on display items
Sky Bar
Managed bar staff during shifts, allocating duties and monitoring performance. Controlled bar inventory, ordering stock and minimising wastage. Balanced tills and cashed up at the end of each shift. Supervised peak-hour operations, keeping service fast and orders accurate. Ensured compliance with liquor licensing and responsible-service regulations. Handled customer queries and resolved complaints professionally
National Senior Certificate (Matric)