Dedicated client support specialist with extensive experience in account resolution, data confidentiality, and customer engagement across diverse industries. Adept at fostering positive relationships and delivering tailored solutions.
Skilled in delivering high-quality client interactions, resolving issues efficiently, and maintaining customer satisfaction.
Proficient in maintaining professional, clear, and respectful communication across diverse channels and audiences.
Experienced in managing sensitive information securely, ensuring compliance with legal and ethical standards.
Capable of processing payroll, handling employee inquiries, and supporting HR functions with accuracy.
Connect International
Maintained consistent and professional communication with clients via phone, email, and written correspondence, always delivering information with a positive and respectful tone—skills directly applicable to explaining services to parents or guardians., Clearly explained account options, payment plans, and debt resolutions while providing support to clients in high-stress situations—transferable to helping families understand available services and next steps in care., Collaborated with internal teams to ensure accurate updates of client data and account statuses in company systems, demonstrating attention to detail and accuracy essential for working with databases such as Microsoft Access., Logged and maintained detailed records of client interactions, payments, and resolutions—experience that aligns with managing referrals, preparing intake packets, and generating database reports., Applied knowledge of HIPAA regulations and the Fair Debt Collection Practices Act (FDCPA) to protect client information and ensure legal compliance, skills vital when working with medical or psychiatric cases., Interacted daily with clients from diverse cultural backgrounds and handled challenging or emotional conversations with empathy and professionalism—critical when engaging individuals in crisis or those managing psychiatric, substance use, or medical issues., Negotiated solutions that supported both the client’s needs and organizational goals, showing strong interpersonal and conflict-resolution skills needed when accepting referrals or addressing concerns from families and providers., Maintained a professional image in all forms of communication, including high-pressure or emotionally charged interactions—essential when representing an organization within the community or over the phone.
Hexagon BPO Solutions
Maintained strict confidentiality of sensitive customer data in accordance with company and legal standards, including secure handling of personal and financial information—experience directly applicable to working with protected health and client data., Consistently performed secure identity verification protocols prior to discussing sensitive account details, ensuring client trust and regulatory compliance, skills transferable to verifying Medicaid eligibility and client information., Delivered policy explanations and service terms using clear, non-technical language, ensuring clients fully understood the information provided—essential when communicating available services to parents or guardians from diverse backgrounds., Provided customers with written support materials such as policy summaries and follow-up emails, aligning with the need to prepare intake packets and maintain proper documentation for referrals and services., Kept digital systems, client records, and support tools well-organized for quick access during customer interactions—mirroring the need for accuracy when managing referrals and Microsoft Access data entry., Resolved customer inquiries through careful investigation and collaboration with internal departments, reflecting strong teamwork and analytical abilities required to support intake coordination and address family concerns., Maintained up-to-date knowledge of internal systems through regular training, adapting quickly to changes—a valuable asset for managing evolving client databases and referral tracking systems., Delivered professional and supportive service even during high-stress or emotionally charged calls, demonstrating readiness to engage with individuals experiencing medical, psychiatric, or crisis-related challenges.
PCAP Python certification
Bachelor of Commerce
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Golden Arches
Served as the first point of contact for guests, ensuring a welcoming and professional environment that reflected positively on the team—skills essential for presenting a respectful, supportive image when speaking with families or community members., Actively promoted in-house birthday and party services, engaging with clients to explain offerings, coordinate events, and support a positive customer experience—transferable to explaining available services and building rapport with prospective clients or guardians., Managed the display and rotation of current promotional signage and banners, ensuring timely and accurate updates—demonstrating attention to detail and organization relevant to preparing and distributing intake packets or informational materials., Interacted with diverse individuals in a fast-paced setting while managing multiple tasks, reflecting strong interpersonal and time-management skills—critical when maintaining high phone communication and organizing referrals under pressure.
Cementos Argos S.A.
Delivered paychecks, pay slips, and payroll-related documents while providing employees with direct assistance regarding compensation and benefits—experience that translates well to client-facing roles involving service explanations and document handling., Collected and managed employee data, validated eligibility for health insurance coverage, and supported new hire requirements—skills directly applicable to verifying Medicaid coverage and client intake coordination., Assisted with employee time tracking and shift validation, demonstrating accuracy and consistency in managing time-sensitive records—relevant for database entry and referral documentation., Served as front-desk receptionist and customer support contact for industrial sites, managing plant supply inventory and equipment needs, requiring high organization and responsibility—useful in managing materials like intake packets or referral logs., Coordinated meeting rooms for senior executives, managed sensitive information with discretion, and received deliveries and official correspondence—experience aligned with maintaining professionalism and confidentiality when engaging with clients or stakeholders.
