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Angie
Customer Service & Program Management with 10+ years in Hospitality and Cruise Industry
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Competencies
Demonstrated strong customer service skills in hospitality and cruise environments, maintaining guest satisfaction and loyalty.
Developed and managed youth and tour programs, creating schedules, tracking sessions, and supervising activities.
Led large groups during shore excursions and tours, building relationships and ensuring positive experiences.
Engaged effectively with guests and colleagues, communicating tactfully and managing relationships skillfully.
Coordinated activities and managed logistics in fast-paced environments aboard cruise ships and in hospitality settings.
Education
Languages
Summary
A dedicated professional with over 10 years in hospitality, cruise operations, and event management, specializing in guest relations, program coordination, and team leadership.
Key Achievements
- Managed youth programs and coordinated recreational activities ensuring safety and timely execution at Norwegian Cruise Line Holdings Ltd
- Guided tours for groups of up to 50 passengers across multiple international destinations, fostering positive guest relationships
- Consistently exceeded revenue quotas through effective customer service and needs assessment at Hotel Tequendama
Experience
YOUTH PROGRAM MANAGER
Assist in discharging any of the scheduled social, entertainment or recreational activities, ensuring that each event takes place safely and promptly as scheduled., Create schedules, timelines and detailed outlines for all youth teams., Tracks and documents program sessions with sign in sheets,...
ESCORT
Being part of the RSSC Company gave me the chance to be part of the tour escort program which is offered to crew members that want to support the shore excursion team., Guided groups of up to 50 people on tours of the Alaska and Canada facilities., Built personal relationships with guests to...
YOUTH COUNSELOR
Assist in discharging any of the scheduled social, entertainment or recreational activities, ensuring that each event takes place safely and promptly as scheduled., Serve as an effective Hostess, having the ability to work as a team member in cooperation with other cruise staff members, as well as...
TOUR ESCORT
Being part of the NCL company gave me the chance to be part of the tour escort program which is offered to crew members that want to support the shore excursion team., Guided groups of up to 50 people on tours of the Germany, Denmark, Russia, Estonia and Finland facilities., Built personal...
CUSTOMER SERVICE REPRESENTATIVE
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction., Compiled customer feedback and recommended service delivery improvements to management., Responded to customer requests for products, services and...
ACADEMIC COORDINATOR
Used range of instructional approaches and classroom activities to draw students into material and enhance understanding., Observed and evaluated students' performance, behavior, social development and physical health., Fostered team collaboration between students through group projects.,...