Angie - Customer Expert at Teleperformance

Bogotá, DC, Colombiaen

Provided trilingual technical support for Meta/Facebook users, enhancing customer satisfaction.

Recovered multiple accounts and resolved security issues, reducing incident resolution time.

Published on CazVid

Summary

Dedicated customer support professional with extensive experience in technical troubleshooting, account recovery, and digital security for global platforms. Bilingual in Spanish, English, and Portuguese, committed to delivering empathetic and effective solutions.

Key Achievements

Handled digital fraud cases, ensuring user safety and trust.
Supported troubleshooting and incident resolution, improving overall user experience.
Demonstrated proactive problem-solving and empathetic communication skills.

Skills

Customer ServiceExpert

Exceptional ability to address customer needs with empathy and effective communication, ensuring satisfaction.

Technical SupportAdvanced

Skilled in troubleshooting digital and account security issues across multiple platforms.

Problem SolvingAdvanced

Strong aptitude for diagnosing issues and implementing effective solutions promptly.

Multilingual CommunicationExpert

Fluent in Spanish, English, and Portuguese, facilitating seamless support across diverse users.

Administrative Support

Experience

Customer Expert trilingual

Teleperformance

2021 - Present

Atención y soporte técnico trilingüe (español, inglés y portugués) para usuarios de Meta/Facebook. Recuperación de cuentas y soporte en casos de seguridad digital y fraude. Resolución de incidencias técnicas: accesos, códigos de verificación y restablecimiento de contraseñas. Orientación al usuario en el uso de herramientas y navegación de la plataforma. Manejo de múltiples casos simultáneos en entornos de alta demanda. Comunicación efectiva y empática, garantizando calidad en el servicio y cumplimiento de SLA