Experienced customer service agent with over 5 years providing support across banking, betting, and entertainment sectors. Skilled in technical assistance, communication, and customer satisfaction. Proven ability to handle complex inquiries and foster positive interactions.
Delivered comprehensive support via phone, email, and chat, resolving customer issues promptly.
Facilitated clear and effective communication with customers, colleagues, and management.
Assisted customers with deposits and withdrawals, guiding through Bitcoin-based financial services.
Prepared desserts and managed food service responsibilities at the cafeteria environment.
FOUNDEVER CORPORATION COLOMBIA S.A.S
Taking calls., Providing general information about roadside accounts., Updating details such us: billing, profile information, make upgrades or downgrades, and etc., Replaying emails with similar concerns., Handling roadside complaints via email and making outbound calls to provide outcomes.
COLABORO CTA
Taking calls., Providing general information about betting accounts., Guiding customers on how to deposit or withdraw money through bitcoin., Making escalations to correct bet results., Providing customer service via chat., Providing customer service via email.
SUTHERLAND GLOBAL SERVICES
Providing customer service for AT&T company over the phone.
CINEMARK
Attended customers and guided them to the movie room in the cinema., Sold VIP food and received movie tickets., Cleaned the facilities.
ENGLISH PROGRAM GRADUATE
TECHNICIAN IN CHEMISTRY SAMPLING
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Participated in training employees and collaborated with teams to improve service delivery.
GOLOSITA EXPRESS
Showed customers the food merchandise., Taught employees about the business., Prepared desserts and cakes., Paid bills and ordered products.
