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Customer Service & Case Management professional with 4+ years of diverse experience
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Competencies
Provided client support through phone interactions, managing scheduling, refunds, and product inquiries.
Collected and entered medical and billing data into secure databases while adhering to privacy regulations.
Supported legal case management by organizing files, tracking deadlines, and preparing documents.
Acted as a liaison among clients, clinics, and attorneys ensuring smooth information transfer and confidentiality.
Education
Languages
Summary
Experienced professional with over 4 years in customer support, record retrieval, and legal case coordination. Skilled in client relations, data management, and multitasking across various industries.
Key Achievements
- Handled customer inquiries effectively, facilitating appointment scheduling, refunds, and product information at BUWELO.
- Researched, retrieved, and securely managed medical and billing records while complying with HIPAA regulations at TOP NOTCH.
- Supported attorneys by drafting documents, organizing files, tracking deadlines, and maintaining case confidentiality at AMALGA.
Experience
Customer Service Agent
Customer service over the phone about helping customers schedule appointments for their bad appliances, discussing refunds, other products and relevant information of our technicians, and/or transferring to other departments.
Travel Agent
Travel agent who assisted clients in planning, booking, and managing their travel arrangements: rescheduled flights and sold seats and baggage.
Record Retriever
Record retriever of medical / billing records from health care providers, such as a physician's office or hospital, and performing data entry services to place the relevant information in a secure database. All while following health privacy or HIPAA regulations.
Case Manager
As a case manager, I provided support to attorneys in workers' comp and personal injury cases, by handling tasks such as drafting standard documents, organizing case files, tracking deadlines, and maintaining case status updates. I communicated with clients, clinics, and companies,...