Angie - Data Analyst with 5+ years of expertise in financial analytics

Performed comprehensive data analysis to inform financial decision-making.

Created complex financial models and visual dashboards in Excel and Tableau.

Querying and managing large datasets to extract relevant financial insights.

Generated regular financial reports and improved reporting workflows.

Customer-Driver support on logistics services., Resolving contacts in Spanish and English, about problems present on route for driver and before or after delivery for customers by phone, chat, and emails., Guiding drivers with troubleshooting.

Resolving contacts in Spanish and English, about problems present in their order by phone, chat and emails from Amazon.com, Amazon.ca and Amazon.mx., Analyze customers experience and responsible of making concession, making decision to prevent violations from Amazon policies., Effectively communicate final decisions.