This is my profileContact via CazVidAngie
Customer Service & Content Moderation Specialist with diverse tech skills
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Competencies
Assessed and moderated social media content based on platform policies and guidelines.
Managed client interactions and support for banking products via phone and digital channels.
Provided technical assistance for banking mobile applications including login and device issues.
Proficient in programming languages (Python, Java, SQL) and engineering tools for technical tasks.
Experience with Linux, Office suite, LaTeX, GitHub, and engineering software like LabVIEW and ANSYS.
Education
Languages
Summary
Professional with experience in content moderation, customer service, and technical support, leveraging a broad skill set in programming and engineering tools.
Key Achievements
- Moderated social media content in English according to platform policies at Teleperformance.
- Evaluated user reports and sensitive material, making consistent decisions based on internal criteria.
- Provided bilingual customer support for banking services, handling technical issues and account inquiries.
Experience
OP Customer Expert IEN C1 (Moderación de Contenido)
Moderación de contenido en inglés de redes sociales según lineamientos internos y políticas de seguridad., Evaluación de publicaciones, reportes y material sensible, tomando decisiones consistentes y basadas en criterios de la plataforma., Registro y documentación de casos para auditorías internas...
Agente Bilingüe: Servicio al Cliente y Soporte Técnico
Atención a clientes de un banco internacional (debit cards, cuentas de ahorro, información general, balances y tarifas)., Resolución de consultas relacionadas con seguridad, movimientos y manejo básico de la cuenta., Soporte técnico para la aplicación móvil del banco: verificación de errores,...