Angie - Data Analyst with 3 years of experience in financial services

Utilized statistical techniques and software to interpret complex data sets for actionable insights.

Created and optimized queries to extract relevant data from relational databases.

Designed and maintained interactive dashboards to visualize key performance metrics.

Built complex spreadsheets and models for data analysis and reporting.

Processed refunds, exchanges and service requests for customers., Handled high-volume telephone calls to address and resolve customer queries., Kept detailed records of customer interactions for future reference.

Reviewed reports and individual transactions, which appeared suspicious, to uncover possible fraudulent activity., Analysed large amounts of data to find patterns of fraud and anomalies., Contacted customers directly to notify of fraudulent activity, and minimise impacts., Summarised all key information regarding the investigation into a detailed report for delivery to the client.