Customer service professional with 6 years of experience in call centers, specializing in bilingual support, training, and quality assurance. Adept at enhancing team performance and delivering excellent customer experiences.
Provided effective support and assistance to clients in a call center setting.
Conducted training sessions for new hires and team members to improve service quality.
Monitored and evaluated agent performance to ensure adherence to quality standards.
Utilized bilingual skills to assist a diverse customer base effectively.
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