Experienced in healthcare support, customer service, and sales with a background in clinical training. Adept at managing high call volumes, supporting medical staff, and delivering excellent patient care.
Handled over 500 calls daily, utilizing CRM tools to ensure high-quality customer engagement and issue resolution.
Supported medical staff and assisted in patient care activities during clinical practicum, maintaining confidentiality and compliance.
Demonstrated effective verbal and written communication in fast-paced environments, including hospital and sales settings.
Applied knowledge of clinical protocols and ethical standards during nursing training and patient interactions.
United Aid Group
Atención y seguimiento al cliente vía telefónica, Manejo de alto volumen de llamadas, Cumplimiento de meta de ventas y retención
Corona Regional Medical Center
Atención directa a pacientes, Apoyo al personal médico y de enfermería, Manejo de información confidencial y protocolos clínicos, Servicio al cliente en entorno hospitalario
Santa Ana College
Practicas académicas y clínicas, Formación en cuidado del paciente y ética profesional
Proficient in MS Office applications for documentation, reporting, and communication tasks.