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Customer Service & Support Specialist with diverse industry experience
Contact
Competencies
Provided customer support for travel, hotel, and utility services, resolving issues and ensuring satisfaction.
Offered bilingual English-Spanish interpretation for medical, legal, and emergency calls.
Oversaw hotel check-in/out processes, conducted audits, and managed restaurant accounting tasks.
Supported restaurant POS systems, maintained hardware, and managed SQL databases.
Generated daily reports, monitored agent performance, and maintained employee data for call centers.
Education
Languages
Summary
Experienced in customer service, interpretation, hotel operations, and IT support across various industries.
Key Achievements
- Managed customer reservations and resolved booking issues at SSG Call Center, improving customer satisfaction.
- Provided bilingual medical and legal interpretation, handling calls for healthcare and legal professionals.
- Supervised hotel operations, performed audits, and ensured service quality at Holiday Inn Hermosillo.
Experience
Customer service and Reservation
Assist customer with travel plans and make reservations for tourist or business travel in the United States and Canada., Make reservations for major hotels in Las Vegas and look for special amenities for guests., Help resolve reservation problems with bookings and rebookings.
Medical Interpreter
Interpret between English speakers and Spanish speakers., Handle calls from medical doctors during patient consultations and pre-operations., Take calls from legal services, court offices, water and gas companies, and Internal Revenue Services.
Medical Interpreter and Legal
Interpret between English speakers and Spanish speakers., Handle calls from medical doctors during patient consultations and pre-operations., Take calls during court hearings and proceedings, and emergency 911 calls.
MANAGER/ AUDITOR
Ensure customer needs are met during their stay, assist with check-ins and check-outs., Maintain operation standards and ensure all staff are performing their duties., Conduct nighttime audits of the day’s activities, including revision of credit card terminals and transactions., Perform accounting for restaurants in the hotel and provide audit information to accounting department.
IT systems support and social media
Provide systems support for a chain of restaurants across Mexico., Work with POS systems and maintain CPUs located at different restaurant locations., Perform remote maintenance and upgrades, make changes within menus, and repair damaged CPUs., Familiar with SQL and its management.
Customer services, Accounts Receivables and Retention-Sales
Provide customer service and resolve customer problems such as outages and account issues., Retain customers by signing them into new contracts and sales of home solutions., Process payments on accounts including monthly bills and account activation.
Report Analyst, Project Administration Analyst
Create daily reports using advanced Excel regarding call center statistics., Check agent performances and ensure they meet matrix for bonus payouts., Upload pay files and maintain employee information for the Sprint Houston Site.