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Technical support agent
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Competencies
Demonstrated experience with Identifying and correcting performance defects.
Demonstrated experience with Manual and automated testing.
Demonstrated experience with Exploratory and functional testing.
Demonstrated experience with Understanding of test cases and bug reports.
Demonstrated experience with Agile methodologies.
Education
Languages
Summary
Technical support agent open to new opportunities
Experience
Technical support agent
Provide technical support to various Google Nest products and leave detailed reports with problems and provide options to improve the services and features of each product.
Technical support agent (SME)
Provide technical support to a telephone network and provide support to my work team as well as provide improvement reports according to the team's development and way of working.
Customer service
Personal customer service. Maintenance and monitoring of Stock and logistics
Technical support agent (SME)
Provide technical support to a telephone network and provide support to my work team as well as provide improvement reports according to the team's development and way of working.
Customer service
Personal customer service. Maintenance and monitoring of Stock and logistics
Tier 4 Operations Specialist
Handled complex cases related to payments, reimbursements, benefits, policy cancellations, enrollment, spending accounts (HSA/FSA), and dual insurance.. Provided high-level support and resolutions, ensuring accuracy, compliance, and efficient processing across all operations areas.
Technical support Tier 2 - Training Supervisor
Technical Support Tier 2 for a Property Management System (PMS), troubleshooting complex technical issues and supporting integrations with major booking platforms such as Airbnb, Vrbo, and Booking.com.. Training Supervisor, responsible for mentoring and supporting new hire waves, ensuring they receive high-quality training, ongoing guidance, and the resources they need to perform their roles successfully.