This is my profileContact via CazVidAnthony
Customer Support & Tech Support Specialist with 5+ years experience
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Competencies
Extensive experience in customer support, addressing client needs and providing technical assistance at SERTEMAV and as a Virtual Assistant.
Performed preventive and corrective maintenance on various computer hardware and peripherals.
Delivered independent English language tutoring and translated documents, demonstrating high proficiency in English-Spanish communication.
Applied web development skills in the context of client-facing projects or design tasks.
Managed email campaigns, support with meetings, and customer engagement as part of Sales Development work.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer service, technical maintenance, and language support across educational, technical, and sales sectors.
Key Achievements
- Provided independent English tutoring and translation services at Instituto Tecnológico Superior Cordillera.
- Performed preventive and corrective maintenance on computers, printers, and scanners at SERTEMAV, alongside managing documentation for public procurement.
- Supported sales and customer relations as a Virtual Assistant and Sales Development Representative at Prosperity S.A., handling email campaigns and appointment scheduling.
Experience
English Tutor
Independent tutoring in English language, Document translation, High skill in multimedia tools for e-learning.
Tech Support & Sales
Preventive and corrective maintenance of computers, printers, and scanners., Preparation of documentation for public procurement, user manuals, technical reports, and electronic invoicing., Several years of experience working as customer support, on-site sales and e-commerce., Experience in high...
Virtual Assistant - SDR
Virtual Assistant for Prosperity S.A., Working alongside RICHTER 10.2 as a Sales Development Representative (SDR) in charge of e-mail campaigns and support with appointments/meetings.