Anthony - Customer Support & Tech Support Specialist with 5+ years experience

Quito, Pichincha, Ecuadoren

Provided independent English tutoring and translation services at Instituto Tecnológico Superior Cordillera.

Performed preventive and corrective maintenance on computers, printers, and scanners at SERTEMAV, alongside managing documentation for public procurement.

Contact via CazVid

Published on CazVid

Summary

Dedicated professional with over 5 years of experience in customer service, technical maintenance, and language support across educational, technical, and sales sectors.

Key Achievements

Supported sales and customer relations as a Virtual Assistant and Sales Development Representative at Prosperity S.A., handling email campaigns and appointment scheduling.

Skills

Customer SupportAdvanced

Extensive experience in customer support, addressing client needs and providing technical assistance at SERTEMAV and as a Virtual Assistant.

Technical MaintenanceAdvanced

Performed preventive and corrective maintenance on various computer hardware and peripherals.

English Tutoring & TranslationExpert

Delivered independent English language tutoring and translated documents, demonstrating high proficiency in English-Spanish communication.

Web DevelopmentIntermediate

Applied web development skills in the context of client-facing projects or design tasks.

Sales Development & E-mail CampaignsIntermediate

Managed email campaigns, support with meetings, and customer engagement as part of Sales Development work.

Languages

English(C1)Español(Native)Deutsch(B2)

Experience

English Tutor

Instituto Tecnológico Superior Cordillera

Since 2019

Independent tutoring in English language, Document translation, High skill in multimedia tools for e-learning.

Tech Support &amp; Sales

SERTEMAV

2017 - 2022

Preventive and corrective maintenance of computers, printers, and scanners., Preparation of documentation for public procurement, user manuals, technical reports, and electronic invoicing., Several years of experience working as customer support, on-site sales and e-commerce., Experience in high...

Virtual Assistant - SDR

Prosperity S.A.

2025 - ongoing

Virtual Assistant for Prosperity S.A., Working alongside RICHTER 10.2 as a Sales Development Representative (SDR) in charge of e-mail campaigns and support with appointments/meetings.