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Anthresh
Field Sales Executive at Paytm Services Private Limited
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Competencies
Effective communicator adept at managing customer and merchant interactions to ensure satisfaction.
Efficient in managing multiple tasks and deadlines in fast-paced environments.
Proficient in maintaining accurate records using spreadsheets and CRM systems.
Skilled in customer support, merchant onboarding, and sales process execution.
Expertise in MS Office, Tally ERP 9, SAP, and CRM platforms to streamline operations.
Education
Languages
Summary
Dedicated professional with proven skills in merchant onboarding, customer service, and data handling. Adept at leveraging technical tools and communication to drive results.
Key Achievements
- Successfully onboarded merchants and expanded client base for Paytm Services.
- Generated revenue through sound box sales and enhanced service offerings.
- Optimized QR mapping processes, improving transaction efficiency.
- Maintained accurate records and streamlined merchant onboarding workflows.
- Demonstrated strong communication skills in customer and merchant interactions.
Experience
Field Sales Executive
Merchant onboarding. Sound box sales and service. QR mapping
Timesheet Executive (US Accounts)
Collected and recorded candidates' working hours using online portals and maintained accurate timesheet data in spreadsheets.. Handled candidate communication for portal access, including registration, credentials, and process guidance via email.. Generated and maintained detailed reports for Payroll, Invoicing, and Management teams using Advanced Excel.. Coordinated with Payroll, HR, and AR departments to ensure accurate and timely accounting processes.. Responsible for calculation of working hours, overtime, and the pay of the candidates.. Calculated regular and overtime hours for payroll processing, ensuring accuracy and compliance with guidelines.. Audited timesheet entries (weekly, bi-weekly, and ADP formats) and maintained exception reports to track discrepancies.
Customer Service Associate (CSA)
Delivered prompt and effective support in both voice and non-voice processes for an online shopping platform (Meesho).. Handled customer experience (CX) and seller experience (SX) queries, ensuring satisfaction across user segments.. Resolved a high volume of customer inquiries related to order status, returns, refunds, and product issues.. Maintained high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores consistently.. Adapted quickly to dynamic process updates and campaign guidelines in a fast-paced BPO environment.. Utilized CRM tools to track, manage, and document customer interactions accurately.. Collaborated with team leads and QA to continuously improve service quality and communication skills.