Dedicated software developer with over 3 years of experience in web application development and team collaboration.
Applied JavaScript in front-end development for dynamic web interfaces.
Used React.js to build responsive single-page applications.
Designed and maintained SQL database schemas and queries for application data management.
Participated in Agile Scrum processes to facilitate iterative development and continuous improvement.
Disney Cruise Line
To provide exceptional Guest experience using Disney’s 4 keys and Forbes standards., Improve the Guest experience by performing our best at the front desk or over the phones., Handling Guest complaints and turning them around into a positive experience., Document all Guest incidents on the system and follow up until conclusion., Handle a daily cash flow of $2,500.00 USD.
Disney Cruise Line
Performed as a Junior Manager, coordinating the operation at Guest Services runs smoothly., Managing, supporting and training the Guest Services Host., Facing Guest challenges when an incident has escalated., Coordinating department meetings to communicate new changes or instructions., Preparing or updating the Lifesaver system with important info for the upcoming cruise., Assisting Guest with internet or connectivity challenges.
Disney Cruise Line
Assist the Crew Office front desk during opening times for a total of 1400 crew members., Help with general information, flights, documentation, cabin maintenance and internet., Support Crew members with locating their missing amazon packages or parcels., Prepare for the embarkation and debarkation of approximately 200 crew members every week., Produce the necessary paperwork (i-408, i-259) so CBP (US customs) can authorize the crew members to disembark and fly home for vacation., Safe keeping of Crew members passport and medical certificates., Organizing and filing Crew Office documents.
Industrial Engineering
High school diploma
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Teleperformance
I worked remotely from home for 1 year as a medical interpreter answering phone calls., I Facilitated the communication between the healthcare professional and the patient that did not speak English throughout a phone conversation or on a speaker., I was more than a translator. I was delivering medical information accurately and helped patients understand their medical conditions with cultural sensitivity., Understood and used medical terminology., Adhered to ethical and legal guidelines regarding patient’s privacy., Ensured that both patient and provider understood each other accurately and completely.
DHL
4 years of customer service experience working for DHL worldwide express as a Customer Service Agent., Deep understanding of the company’s operation from receiving packages until it’s delivery. Tracking of parcels, explaining charges and prices, proper packaging, prohibited and restricted items., Audited and certified by ISO 9002 (the International Organization for Standardization (ISO). The ISO created guidelines for quality assurance in installation, production, and service provision), Customer interaction through front desk, PBX and communicating with other DHL offices worldwide.