Experienced in airline and call center environments with a focus on customer satisfaction, team supervision, and sales support.
Provided assistance and resolution to customer inquiries across airline and telecom industries.
Supervised and managed team activities in call centers and airline services to maintain operational efficiency.
Handled inbound sales and reservations, contributing to revenue generation and customer retention.
Participated in quality assurance activities within call center environments to improve service standards.
JetBlue Airways
Xerox
GreatHealth Works
AMERICAN AIRLINES
ALORICA
AMERICAN AIRLINES
Secondary
Electronic Engineers
English as Second Language Diplomacy
Microsoft Windows Package
Customer Service
Airport Operations and Customer Service Agent
Discover other professionals with similar experience
