Multilingual professional with over 5 years in automotive parts, customer service, and supply chain roles. Proven ability to manage inventory, provide exceptional client support, and streamline operations.
Provided high-level customer support across retail, banking, and automotive sectors, addressing inquiries, resolving issues, and fostering relationships.
Handled sourcing, inventory management, and sales of automotive parts, including specialized components for major engine brands.
Prepared service estimates, work orders, and managed parts sales, improving shop operations and customer experience.
Maintained compliance with safety and operational regulations while conducting delivery and transportation duties.
Northern Virginia Supply
Sourced out parts and supplies by utilizing parts catalogs or computer lookup for both walk-in customers and mechanics., Sold all parts related to Freightliner Trucks including parts for Caterpillar, Cummins, and Detroit Diesel Engines., Filled orders and issued supplies from stock to walk-in...
Bank of America
Responsible for heavy customer service and assisted customers in many areas of banking., Provided customers with assistance in processing loan applications, opening new accounts, resolving customer account inquiries and teller transactions., Answer incoming calls regarding bank products., Assessed...
Honda of Tyson’s Corner
Leader in monthly Customer Service Index (CSI) Goals, Recommend services based on evaluations, Maintenance Service Intervals, and customer requests., Negotiate & Prepare Service agreements & estimates for repairs & services needed., Prepare invoices for services rendered...
D. Torres Trucking INC.
High School Diploma
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Fluent in English and Spanish, facilitating effective communication with diverse customer bases and team members.
Adhered to all company policies and OSHA/MSHA regulations for safe working procedures and environment., Conducted daily pre-and-post trip inspections with appropriate documentation in adherence with company policies., Planned travel routes in accordance with applicable traffic and bulk cargo...
Peterbilt of Northern Virginia
Positively contributed to the clients shopping experiences by properly handling all store functioning and personal to meet max sales performance, Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices., Completed all cleaning, stocking...
Bebe Inc.
Engaged with customers in a sincere and friendly manner., Completed all cleaning, stocking and organizing tasks in full store area., Built relationships with customers to increase likelihood of repeat business., Completed customer visits by running cash, check, and/or credit card transactions.,...
