Antonio - Business Operations Specialist with 5+ years in client service and process management

San José, San José, Costa Ricaen

Managed client requests and operational processes for freelance projects.

Handled customer support through multiple channels, ensuring satisfaction.

Published on CazVid

Summary

Experienced specialist in client service, operational management, and documentation with a focus on quality and efficiency.

Key Achievements

Maintained documentation, internal systems, and compliance with established procedures.

Skills

Client Support & CommunicationAdvanced

Provided client support via phone, chat, and email, ensuring clear, empathetic communication.

Operational Process ManagementIntermediate

Oversaw operational requests, incident resolution, and documentation organization.

System & CRM HandlingIntermediate

Utilized internal systems and CRMs to track requests, manage information, and ensure process accuracy.

Administrative SupportIntermediate

Provided administrative support including documentation, information management, and adherence to deadlines.

Multitasking & Organization

Experience

Business Operations &amp; Documentation Specialist

Freelance

2023 - 2025

Atención y seguimiento a solicitudes de clientes internos y externos., Resolución de incidencias operativas y administrativas., Manejo de correos, documentación y sistemas internos., Organización de información y cumplimiento de procesos establecidos., Trabajo bajo métricas de calidad, tiempos de...

Independent Operations Consultant

Freelancer

2015 - 2022

Atención directa a clientes y seguimiento de requerimientos., Soporte administrativo y operativo., Comunicación constante con clientes para asegurar satisfacción., Manejo de información confidencial y cumplimiento de plazos.