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Assistant Manager at ARTACHE HOTEL
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Competencies
Exceptional ability to convey information clearly and build rapport with clients, colleagues, and partners.
Proven experience in motivating and guiding teams to achieve sales and service goals.
Skilled in resolving customer issues and creating positive experiences to foster loyalty.
Experienced in planning and managing diverse events, ensuring smooth execution and stakeholder satisfaction.
Knowledgeable in leveraging digital platforms to promote brand presence and engage audiences.
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Summary
Dedicated professional with experience in retail, hospitality, and event coordination. Skilled in team leadership, customer relations, and digital marketing, committed to enhancing operational success.
Key Achievements
- Supported sales team growth and motivation, enhancing overall store performance.
- Led staff training initiatives to improve customer service and sales techniques.
- Assumed managerial responsibilities during absences, ensuring seamless store operations.
- Contributed to scheduling efficiency, optimizing staff coverage and customer experience.
Experience
Assistant Manager
Support the Store Manager in leading the sales team.. Coach, motivate, and help train staff.. Step in as acting manager when Store Manager is away.. Assist in scheduling shifts.. Ensure excellent customer service and satisfaction.. Handle customer complaints and returns with professionalism.. Support staff in upselling and styling to meet customer needs.. Maintain a clean, organized, and visually appealing store environment.. Help meet or exceed store sales goals and KPIs.. Monitor daily sales and report performance to management.. Encourage team members to hit personal sales targets.. Oversee stock levels, restocking, and floor replenishment.. Support visual merchandising according to brand guidelines.. Help with receiving shipments, tagging, and organizing inventory.. Conduct stocktakes and prevent inventory loss.
Guest and Events Coordinator
Coordinate all aspects of events: exhibitions, workshops, performances, talks, and community gatherings.. Liaise with artists, speakers, performers, and collaborators.. Create and manage timelines, run-of-show, and event logistics.. Ensure all permits, insurance, and compliance documents are in place.. Act as the point of contact for invited guests, VIPs, and community partners.. Organize travel, accommodations, and itineraries for guest artists or speakers.. Greet and assist guests during events, ensuring they feel welcomed and supported.. Collaborate with the marketing team to promote events (flyers, social media, newsletters).. Maintain accurate guest lists, RSVPs, and attendance tracking.
Retail Sales Associate
Greet customers warmly and assist them with product selection.. Provide style advice, suggest outfits, and upsell complementary items.. Handle returns, exchanges, and resolve complaints professionally.. Build a positive shopping experience to encourage repeat visits.. Stay informed about the latest collections, promos, and product details.. Operate the POS (point of sale) system for purchases and returns.
Host
Greet guests warmly upon arrival and guide them through the space.. Offer personalized recommendations (local spots, art galleries, cafes, nature walks).. Make guests feel at home with thoughtful touches and intentional communication.. Maintain the feel and energy of the space—lighting, music, scents, and decor should reflect the brand's identity.