This is my profileContact via CazVidJosé
Customer Service & Operations Manager with 10+ years of experience
Contact
Competencies
Handled client needs, resolved issues, and fostered positive relationships ensuring high customer satisfaction.
Developed and executed sales strategies, managed deals, and led marketing initiatives to drive sales growth.
Coordinated document digitization projects and managed team activities to meet organizational objectives.
Designed and led training sessions to improve sales techniques and customer service skills.
Managed social media and e-marketing campaigns to enhance brand visibility and operational efficiency.
Languages
Summary
Experienced in managing customer relations, sales operations, and team leadership across diverse sectors including government and private enterprises.
Key Achievements
- Led nationwide digitization project of vital records ensuring accuracy and compliance.
- Managed sales and customer service teams, developing initiatives that improved sales metrics and customer retention.
- Supervised and trained staff in sales techniques and customer service, enhancing team performance and satisfaction.
Experience
Customer Representative Agent / Data Base Analyst
Responsible for planning, overseeing, and coordinating the accurate digitization of Birth, Marriage, and Death Registry documents nationwide into the Registry's system, ensuring efficient monitoring and organization of the upcoming electoral process.
General Manager
Managed sales floor operations, including planning, directing, and coordinating the activities of the sales and commercial departments., Developed and executed special sales and marketing initiatives based on sales performance metrics and market analysis., Oversaw deal closures on the sales floor, supervised team performance, and ensured the achievement of sales targets., Provided exceptional customer service by addressing client needs, resolving issues, and fostering a welcoming environment., Designed and implemented after-sales strategies to enhance customer retention and loyalty., Conducted training sessions for the team on advanced sales techniques, provided motivational incentives, and supported professional development., Engaged customers through product demonstrations, effectively communicated value propositions, and drove immediate purchase decisions., Managed IT and systems resources, social media platforms, and e-marketing campaigns to optimize operational efficiency and brand visibility.