Experienced bilingual professional specializing in sales, customer service, compliance, and collections within BPO and telecom industries. adept at building client relationships, managing high call volumes, and achieving KPIs.
Engaged in outbound calls to generate leads, expand prospects, and initiate sales processes.
Handled inbound inquiries, managed CRM systems, and built rapport to retain customers and resolve issues.
Coordinated compliance requirements with caregivers and healthcare professionals, ensuring adherence to deadlines.
Resolved billing disputes, negotiated payment plans, and retained customers via persuasive communication.
BPO Labs SAS
Conducted outbound cold calls to generate new sales opportunities and expand the prospect pipeline., Qualified leads by identifying customer needs, decision-makers, and purchase intent., Scheduled and confirmed sales appointments, ensuring accurate follow-up and handoff., Maintained consistent...
Smart Office B.P.O.
Contacted caregivers and nurses to coordinate annual medical compliance requirements., Managed inbound calls and emails, resolving inquiries accurately and professionally., Maintained detailed daily reports and ensured adherence to compliance deadlines.
Teleperformance Colombia
Delivered real-time customer support via chat channels., Retained customers attempting to cancel services through effective objection handling., Resolved billing inquiries, explained charges, renewals, and subscription terms.
Sutherland Global Services
High School Diploma
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Developed and maintained prospect pipelines to ensure steady sales opportunities and business growth.
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Atlantic International B.P.O.
Assisted travelers with ticket purchases and itinerary scheduling., Guided customers through online booking tools to complete purchases independently., Delivered high-quality service while identifying sales opportunities.
