Arm

Commercial Retail & Customer Experience Associate

Consistently exceeded monthly sales targets by 12–18% through proactive upselling and cross-selling of seasonal collections, directly contributing to a store revenue increase of €8,500+ quarterly.. Converted 85% of customer inquiries into completed purchases by employing a consultative selling approach—identifying needs, recommending complementary products, and overcoming objections with confidence.. Spearheaded a customer loyalty initiative that increased repeat visitation by 20% over six months, leveraging personalized follow-up communication and post-purchase engagement.. Managed a high-volume, fast-paced environment handling 60–80 customer interactions daily across in-person, phone, and email channels—maintaining a consistently high satisfaction rating (averaging 4.8/5 in internal feedback).. Resolved 95% of customer complaints on the first point of contact, using active listening and rapid problem-solving to de-escalate tensions and offer swift, satisfactory solutions.. Trained 3 new team members on point-of-sale (POS) systems, customer service protocols, and effective objection-handling techniques.. Maintained meticulous inventory records and generated weekly sales reports using Microsoft Excel, identifying top-performing products and informing stock-ordering decisions.. Processed an average of €5,000 in daily transactions with 100% accuracy, balancing cash registers and reconciling discrepancies.. Collaborated with the store manager to redesign visual merchandising layouts, boosting foot traffic conversion by 15%.