Alberto Armando Isaac López

Developed and implemented effective customer retention strategies, maintaining regular and personalized communications., Responsible for managing the entire order process, from receipt to delivery, ensuring efficient service and strict adherence to all established policies and procedures., Provided expert guidance and assistance to website members, guiding them through all available self-service options and ensuring smooth and complete navigation for an optimal user experience., Diligently addressed customer complaints and grievances, resolving them in a timely and effective manner to ensure customer satisfaction and maintain a positive brand reputation., Designed and implemented innovative, non-refundable strategies to promote membership sales to customers, using persuasive and personalized techniques to increase conversion rates and maximize revenue., Designed and implemented customer retention campaigns, using data analytics and segmentation to identify and prioritize the most valuable customers, resulting in significant improvement in customer retention and loyalty.

Managed multiple databases to track all sales made by floor agents, verifying daily sales and reports sent by the Client., In charge of preparing the Work Plan with their team, monitoring executives' performance through online monitoring, incentivizing executives through contests and awards, and conducting sales tracking and projections in English.

Provided personalized customer service, giving instructions, technical assistance, resolving inquiries, and listening to feedback., Continuously underwent training to address any set of issues that may arise in English., Skillfully managed hundreds of incoming calls per day, activating multiple modems and cable boxes for Comcast in the United States., Provided on-site support to improve operations and problem-solving for delivering first-class customer service., Provided an exceptional level of service to each customer by listening to their concerns and responding to their questions.

Supported American College in Monterrey in the sales area of English courses and in marketing.