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Armando
Dispatcher with 2 years of logistics and customer service experience
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Competencies
Managed customer issues and de-escalated escalated client calls effectively.
Coordinated dispatches for moving crews and scheduled appointments using CRM tools.
Bilingual communication in English and Spanish, facilitating diverse client interactions.
Experienced with Zendesk, Slack, Convoso, Vici, Google Sheets, Smartmoving, and MoveBoard platforms.
Conducted cold calls to Medicare recipients and set appointments for home builders.
Education
Languages
Summary
Bilingual professional with over 2 years of experience in dispatch, customer service, and sales, proficient in CRM tools and communication platforms.
Key Achievements
- Scheduled and coordinated crew dispatches, improving operational efficiency
- Handled customer issues and payments, ensuring client satisfaction
- Utilized CRM and scheduling tools like Smartmoving and MoveBoard for task management
Experience
Dispatcher
Dispatch crews to their job sites, Schedule movers, Collect payments, Address any customer issues pertaining to their moves
Sales Agent
Cold calls to Medicare recipients to assist them in switching their insurance providers, Collected their updated information and transferred to an insurance specialist
Escalation Supervisor
Took escalated client calls from shipping, De-escalated calls and rescheduled Peloton equipment deliveries, Started off as a shipping delivery specialist