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Competencies
Demonstrated experience with Account Management.
Demonstrated experience with Sales Growth.
Demonstrated experience with Customer Success.
Demonstrated experience with Team Supervision.
Demonstrated experience with Performance Management.
Education
Languages
Experience
Manager – Inside Sales & Account Management
Led the account management team, defining growth strategies, setting KPIs, and ensuring achievement of business objectives., Designed and implemented portfolio expansion plans, securing new strategic partners and strengthening existing client relationships., Directed talent development programs, enhancing technical and commercial capabilities, fostering a culture of high performance., Oversaw office operations, resource allocation, and internal processes to maximize efficiency and client satisfaction., Created motivation and recognition initiatives, improving talent retention and exceeding sales targets., Collaborated cross-functionally with Operations, Finance, and Customer Service to deliver exceptional partner experiences.
Supervisor – Account Management (Expedia TAAP Account)
Managed a team of account managers, setting and tracking KPIs to drive sales performance., Executed strategies to expand client portfolios, increasing partner engagement and revenue., Delivered training, coaching, and performance feedback, aligning team growth with business goals., Developed incentive programs to exceed targets and boost employee engagement., Led the recruitment and onboarding process, ensuring cultural fit and operational excellence.
Operations Supervisor
Supervised and coached a team of vacation guides, achieving consistent KPI results and high client satisfaction., Developed and implemented performance reviews, incentive programs, and contests, improving team metrics., Directed scheduling, workforce allocation, and audits, optimizing resources and compliance., Resolved escalated client issues, providing strategic solutions and coaching to improve service quality., Reduced attrition rates by leading onboarding programs and mentoring new hires.
Bilingual Vacation Guide
Provided travel solutions and guidance to RCI members, ensuring a seamless booking and vacation experience., Promoted exchange programs, membership upgrades, renewals, and deposits, increasing revenue streams.
Recruitment Analyst
Managed end-to-end recruitment, including job postings, applicant screening, and interview coordination., Facilitated hiring and onboarding processes, ensuring smooth transitions into training and operations.