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Project Manager with 10 years of experience in Technology and Software Development
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Competencies
Oversaw project lifecycles from initiation to closure, ensuring adherence to scope and timelines.
Led diverse teams of developers, designers, and analysts to achieve project goals.
Applied Scrum and Kanban frameworks to improve project workflow and responsiveness.
Facilitated communication between clients, team members, and management to align expectations.
Education
Summary
Accomplished project manager with a decade of experience in leading software development initiatives, streamlining processes, and delivering value to clients.
Key Achievements
- Led cross-functional teams in delivering multiple software projects on time and within budget.
- Developed project plans, schedules, and budgets, improving project delivery efficiency.
- Managed stakeholder communication and expectations effectively across various initiatives.
Experience
Customer Service Representative
7 years and 6 months as a customer service, healthcare, billing and technical support representative across 2 different accounts., I started as a customer service representative for Fitbit from June 2016 to November 2018., In November 2018, I was promoted to a healthcare representative for Fitbit Plus in partnership with Humana., In 2020 due to the pandemic, I transitioned to Wix as a technical support assistant for websites in a remote position.
Tech Support Representative
In May 2024 I was hired at World Connection as a Tech Support representative to support a personal finance software program., On July 30, 2025 I resigned due to transportation issues.