Professional IT Support Specialist Passionate About Service Excellence | CazVid

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Arturo

Jerecuaro, Guanajuato, Mexico

Remote Tech Support Agent with 20+ years in IT support and network management

  • Provided and implemented IT support across large-scale networks and enterprise environments
  • Managed customer support operations effectively, engaging with customers and executives daily
  • Developed expertise in system security, risk assessment, and server management including clustering and mirroring
IT Support & Network Management
Expert
Delivered technical support and managed large-scale networks, ensuring system stability and performance.
Customer Support & Communication
Advanced
Effectively managed customer relations and communicated with executives to meet organizational needs.
System Security & Risk Assessment
Advanced
Conducted risk assessments and maintained system security and integrity within enterprise environments.
Server Administration & Backup
Advanced
Handled server clustering, mirroring, and backup strategies to ensure data safety and system resilience.
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Remote Tech Support Agent

•tDetailed-Oriented analytical and competent Information Technology Professional with over 20 years of experience and proven success providing and implementing IT Support at all levels in Large Scale Networks, Project Management Enterprise and Call Center Environments, Call Center Managements, Customer Support Management, rnExchange Messaging Environments, Windows OS, NT Administration, Risk Assessment, System Security and Integrity, Server Clustering, Server Mirroring, Server Backup.

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