Experienced data analyst with a focus on visualization, statistical analysis, and database management. Proven ability to develop insightful reports that support strategic business decisions.
Designs and implements dashboards and visual reports using tools like Tableau and Power BI.
Performs statistical analysis and interprets data trends to inform business strategies.
Writes queries and manages databases to extract and organize relevant data sets.
Prepares raw data by cleaning and transforming it for analysis and reporting.
LA Custom Blinds
As a Project Coordinator, I would take inbound calls from customers to deliver an exceptional service experience and make outbound calls to exceed their expectations through proper follow-up and effective resolution of their issues or requests., In doing so, I would create invoice orders to send to production while coordinating with the team, generating visit orders, schedule appointments for the installers, and handle coordination with them as well., Maintain a customer database in our CRM by recording every interaction and tracking their specific needs.
RoomVu
Conducted an average of ten 30-minute sales video calls daily via Zoom, presenting our platform to real estate agents across the U.S. and Canada and offering subscription programs to meet their business needs.
Bulldog Adjusters
Utilized customer relationship management (CRM) software to track appointment outcomes and follow-up tasks, leading to a 20% improvement in conversion rates., Executed over 300 successful outbound and inbound calls per week to schedule appointments for customers.
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Coordinates multiple data projects ensuring timely delivery and stakeholder engagement.
Freelace
Completed projects as a freelance English teacher and translator through platforms such as Upwork and Freelancer.
Edy's Restaurant
Developed strategic marketing campaigns targeting local businesses resulting in a 20% increase in catering orders., Managed and trained 4 employees to handle the different areas of the restaurant: kitchen, customer service, cleaning., Managed all financial reporting, including monthly balance sheets, profit and loss statements, and cash flow analyses.
