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Customer Service Specialist with 5+ years in global client support
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Competencies
Provided remote customer support across multiple industries, emphasizing resolution and client satisfaction.
Handled Excel spreadsheets and documentation, ensuring data accuracy and efficient follow-ups.
Proficient in Microsoft Word for documentation, reports, and correspondence.
Utilized advanced English skills to communicate effectively with international clients and colleagues.
Maintained organized workflows and documentation to support efficient customer service operations.
Education
Languages
Summary
Dedicated customer service specialist with over 5 years of remote support and data management experience, skilled in handling international clients and providing high-quality service across various industries.
Key Achievements
- Handled international customer calls and provided exceptional remote service at SSG.
- Managed data entry and documentation using Excel at Fusion BPO, ensuring accuracy under pressure.
- Delivered customer-centric solutions across diverse companies, enhancing client satisfaction worldwide.
Experience
Freelancer Agent
Handling calls and delivering exceptional customer service remotely., Assisting customers from various locations across the globe.
Backoffice Agent
Managing Excel spreadsheets and documentation., Handling emails for follow-ups and updating data entry in the system.