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Customer Service & Team Leader with 5+ years in BPO industry
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Competencies
Utilized leadership skills to manage teams, monitor performance, and provide coaching.
Handled customer service operations, ensuring service quality and client satisfaction.
Ensured compliance with QA standards and led performance improvement initiatives.
Coordinated team activities and supported training efforts to maintain service excellence.
Education
Languages
Summary
Experienced in managing customer service teams, optimizing operations, and providing bilingual support within the BPO sector.
Key Achievements
- Led a team of over 15 agents at TaskUs, ensuring operational excellence.
- Managed customer service operations and improved performance standards.
- Provided bilingual support and trained agents as a point of contact.
Experience
Team Leader/Supervisor
Spearheaded a high-performing team of over 15 agents, driving consistent results and operational excellence., Managed customer service operations, led performance improvement plans, and ensured compliance with QA standards., Provided bilingual support and trained agents to maintain service...
Customer Service Agent
Handled client scheduling, payments, and service coordination., Delivered professional manicure and pedicure services while maintaining hygiene standards and client satisfaction.