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Augusto Rivas

Managua, Managua Department, Nicaragua

Intake Specialist with Inbound and Outbound Call Expertise

  • Managed inbound and outbound communications to ensure effective client engagement.
  • Coordinated medical appointments and conducted client interviews to gather essential claim details.
  • Supported insurance claim processes, including filing and reissuing checks, with attention to detail.
Customer Service
Advanced
Resolved customer issues and provided product information to ensure client satisfaction.
Communication Skills
Advanced
Handled inbound and outbound calls, explained services, and followed up effectively.
Insurance Claims Assistance
Intermediate
Assisted with insurance checks, claims filing, and claim reissuance processes.
Administrative Support
Intermediate
Managed emails, scheduled appointments, and gathered necessary documentation.

Languages

Spanish
Native
English
Advanced
See Full Skillset on CazVid
Jan 2021 - Dec 2021
INTAKE SPECIALIST
UPWORK
Manage inbound/outbound calls effectively, Interview new potential clients, explaining legal services, Follow ups with potential clients through calls or text messages, Coordinate medical appointments via call or text, Requesting declaration pages, policy limits, Gathering liability claim details
Jan 2022 - Mar 26 - 2024
CUSTOMER SERVICE REP
FOUNDEVER/SITEL
Adept at resolving customer issues, Provide product and service information, Good customer satisfaction, Ability to handle sensitive financial information
May 6, 2024 - Feb 24, 2025
Virtual assistance
No Strees Insurance Claim
Assist client care team with insurance checks, Filing claims, Gathering checks when the client received at home, Manage inbound and outbound calls, Manage Email, Request personal information, Explain IINK process, Follow ups, Request reissue checks
View Complete Work History
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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