Austin - Data Analyst with 5 years of experience in financial services

Performed complex data analysis using Excel, SQL, and Python to derive actionable insights.

Created dashboards and reports with Power BI and Tableau to communicate insights effectively.

Managed large databases, wrote queries for data extraction, and optimized data retrieval processes.

Compiled and presented financial reports in accordance with compliance standards for various stakeholders.

Facilitate effective communication during 4-5 training sessions to ensure clients remain proficient in utilizing human resource software (Learning Management, Performance Management, Applicant Tracking, Onboarding, Advanced Analytics)., Collaborate with cross-functional teams to define project scope, objectives, and deliverables., Tailor the setup of new accounts to meet the specific preferences and requirements of each customer., Consistently achieve 5-star survey results while going above and beyond for customers., Resolve Tier 2 technical issues promptly when services malfunction, ensuring minimal disruption to client operations., Analyze data to develop and execute strategies aimed at enhancing organizational processes, covering areas from internal new-hire training to customer training sessions.

Led the successful implementation of 25-40 concurrent telecommunication projects, ensuring on-time configuration, training, and exceptional customer service., Collaborated with cross-functional teams to define project scope, objectives, and deliverables., Oversaw the execution of project tasks, monitoring progress, and providing guidance as needed., Ensured effective communication between all parties involved in the implementation process., Conducted regular status meetings to update stakeholders on project progress and addressed any concerns or issues., Identified opportunities for process improvement during implementations, and implemented necessary changes to enhance efficiency.