Experienced bilingual agent skilled in hotel reservations, customer service, and sales. Fluent in English and Spanish, with strong communication and negotiation skills. Eager to expand expertise into remote dispatching and coordination roles.
Handled customer inquiries, resolved issues efficiently, and contributed to customer satisfaction.
Conducted outbound and inbound sales efforts, upselling products and increasing revenue.
Fluent in English and Spanish, effectively communicating with diverse customers.
Negotiated rates and managed booking schedules to optimize customer experience and revenue.
Hotel Planner
Assisted customers with hotel bookings via phone and online platforms, securing reservations through expert knowledge of hotel services and offerings., Negotiated rates and upsold rooms to increase occupancy and maximise revenue., Coordinated and managed booking schedules efficiently to ensure...
Ttec
Addressed customer service enquires promptly and accurately., Maximized customer satisfaction by efficiently resolving service issues., Contributed to marketing campaigns focusing on customer service, sales, technical support and retention.
Do it right S.A. de C.V.
Conducted outbound calls to existing customers to upsell products and increase revenue.
Bachelor's Degree
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Collaborated effectively in fast-paced environments and coordinated booking and customer support activities.
