This is my profileContact via CazVidAyizade
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Competencies
Demonstrated experience with Active Directory.
Demonstrated experience with Cisco.
Demonstrated experience with Microsoft Office (Advanced).
Demonstrated experience with ServiceNow.
Demonstrated experience with Verint.
Education
Languages
Summary
View Ayizade's professional profile on CazVid.
Experience
Sales Representative
Sales of electricity service packages for the state of Texas., Customer follow-up to find better offers., Upsells of insurance related to electrical services in homes and apartments.
Sales and Customer Service
Follow up of orders placed over the phone and online, Upsells of ítems related to orders being placed over the phone.
Service Desk L1 Supervisor
Agile approach to managing and resolving incidents and internal conflicts., Preparation and analysis of performance reports, identifying areas for improvement and proposing solutions., Training and development of staff, promoting a positive and productive work environment., Monitoring internal processes and procedures., Supervising operational efficiency and the proper development of each workday., Collaborating with other management members to direct workflows., Participating in the selection and hiring of personnel, ensuring the incorporation of suitable talent., Evaluating employee performance based on established internal criteria., Preparing KPI reports and presenting periodic results to management.
QA and Knowledge Manager
Operational coordination to ensure compliance with quality standards., Implementation of continuous improvement processes to increase quality and operational efficiency., Updating, deleting, and publishing all knowledge articles., Use of tools like Remedy, Agile, VPN and VDA, GotoAssist, TeamViewer., Workforce management used by the team to resolve daily calls., Feedback on evaluated calls.
Interpreter
Interpretation of idiomatic expressions, silences, and gestures to emphasize the transmitted message., Objective transmission of the message, preserving the meaning of the original speech., Interpretation in the medical and health field., Oral and written interpretation of recordings and audiovisual content., Constant updating of knowledge required for the position.
Emergency Response Agent
Customer service., Sales representative., Coordination with C4 for response and follow-up of emergencies reported from vehicles with the OnStar system.
Client Coordinator at USHub
Teamwork approach to facilitate goal achievement., Excellence in customer service., Problem-solving and financial clarifications for users with Amex cards in the U.S. and Canada.