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Barbara Reyes S.'s avatar
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Barbara Reyes S.

Lima, Lima Province, Peru

Customer Service Specialist with 6+ years in client support and team leadership

  • Led a team of over 20 members at PASCATECH, providing guidance and support
  • Managed customer interactions and issue resolution across multiple roles
  • Successfully coordinated event planning and vendor management at Queirolo Productions
Customer Service
Expert
Extensive experience handling customer inquiries, issue resolution, and documentation across diverse industries.
Team Leadership
Advanced
Supervised and guided teams, ensuring operational efficiency and goal achievement.
Administrative Support
Intermediate
Managed data entry, documentation, and support tasks in office settings.
Event Planning
Intermediate
Assisted with coordinating events, including scheduling, vendor coordination, and marketing.
Software Skills
Advanced
Proficient in Microsoft Office, Adobe Photoshop, Salesforce, PowerBI, and Google Workspace for various professional tasks.

Languages

Spanish
Native
English
Fluent
See Full Skillset on CazVid
2024 - 2025
CUSTOMER SUCCESS REPRESENTATIVE
Resolve and identify customer issues
Gather information to complete files, Document of customer interaction, Working with insurance companies
2022 - 2024
TEAM LEADER
PASCATECH - SNAPSHEET
Led a team of 20+ members, providing guidance, support, and feedback to ensure team goals were met., Supervised daily operations, ensuring efficient workflows and meeting deadlines., Built and maintained strong relationships with team members, stakeholders, and clients.
2020 - 2021
CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX - AMER SPORTS
Resolve and identify customer issues, Gather information to complete files, Document of customer interaction
2016 - 2019
ENGLISH TEACHER
L’HERMITAGE SCHOOL
Deliver lessons and provide instruction, Manage classroom behavior and discipline, Administer quizzes, tests, and exams
2013 - 2014
EVENT ASSISTANT
QUEIROLO PRODUCTIONS
Coordinate with vendors and suppliers, Create event schedules and timelines, Assist with event planning and marketing
2012
ADMINISTRATIVE ASSISTANT
ESVICSAC
Input and update information in databases and spreadsheets., Process expense reports and assist with budget tracking., Support specific projects as assigned by managers or teams.
View Complete Work History
🎓
Britanico Institute
Completed 2015
🎓
Alas Peruanas University
MANAGEMENT AND INTERNATIONAL BUSINESS
Completed 2011
🎓
SISE Institute
GRAPHIC DESIGN
2012
See Education & Certifications

Barbara Reyes

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