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Barbara
Customer Service Specialist with 6+ years in client support and team leadership
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Competencies
Extensive experience handling customer inquiries, issue resolution, and documentation across diverse industries.
Supervised and guided teams, ensuring operational efficiency and goal achievement.
Managed data entry, documentation, and support tasks in office settings.
Assisted with coordinating events, including scheduling, vendor coordination, and marketing.
Proficient in Microsoft Office, Adobe Photoshop, Salesforce, PowerBI, and Google Workspace for various professional tasks.
Education
Languages
Summary
Experienced customer service and team leader with over six years supporting clients and managing team operations, seeking to leverage diverse skills.
Key Achievements
- Led a team of over 20 members at PASCATECH, providing guidance and support
- Managed customer interactions and issue resolution across multiple roles
- Successfully coordinated event planning and vendor management at Queirolo Productions
Experience
CUSTOMER SUCCESS REPRESENTATIVE
Gather information to complete files, Document of customer interaction, Working with insurance companies
TEAM LEADER
Led a team of 20+ members, providing guidance, support, and feedback to ensure team goals were met., Supervised daily operations, ensuring efficient workflows and meeting deadlines., Built and maintained strong relationships with team members, stakeholders, and clients.
CUSTOMER SERVICE REPRESENTATIVE
Resolve and identify customer issues, Gather information to complete files, Document of customer interaction
ENGLISH TEACHER
Deliver lessons and provide instruction, Manage classroom behavior and discipline, Administer quizzes, tests, and exams
EVENT ASSISTANT
Coordinate with vendors and suppliers, Create event schedules and timelines, Assist with event planning and marketing
ADMINISTRATIVE ASSISTANT
Input and update information in databases and spreadsheets., Process expense reports and assist with budget tracking., Support specific projects as assigned by managers or teams.